EasyLive Plus Privacy Policy
Published/updated date: October 26, 2022
Effective date: October 26, 2022
【Foreword】
1. Please refer to the third-party SDK information announcement page of EasyLive Plus APP: (click to view details)
2. Please refer to the publicity list of EasyLive Plus APP application permissions: (click to view details)
【Overview】
EasyLive Plus (hereinafter referred to as "we") takes user privacy very seriously. We are well aware of the importance of personal information to you, and promise to strictly abide by laws and regulations, refer to mature security standards in the industry, and do our best to protect your personal information in a safe and controllable manner. To this end, we have formulated this "EasyLive Plus Privacy Policy" (hereinafter referred to as "this Policy") so that you can learn more about how EasyLive Plus will collect, use, transmit, store and disclose your personal information under our products and/or services. Personal information and what rights you have. We treat and handle this policy with a high degree of prudence, and try to explain it to you in an easy-to-understand manner. Among them, the explanation of each technical term and its source are specifically listed in the form of an appendix; the content closely related to your rights and interests will be highlighted in bold or underlined form; the permission acquisition instructions of each mobile application and the third-party SDK The integration status, etc. will be explained in detail in the form of hyperlinks.
This policy applies to all EasyLive Plus products and services, including services provided by EasyLive Plus through its own brand smart hardware or various EasyLive Plus software, and EasyLive Plus integrated into third-party products or software Some functions/services (such as Mini Programs, EasyLive Plus services under Official Accounts) (hereinafter collectively referred to as "our products and/or services").
Our products and/or services are numerous and optimized from time to time, and the personal information relied on by specific products or services may be different, or may be adjusted after the publication of this policy. Therefore, in addition to this policy, we will also explain to you the processing of personal information under certain specific products or services through privacy reminders, supplementary statements, etc. (such as "EasyLive Plus Mobile Application Privacy Statement"); When serving, please pay attention to read the relevant prompts or statements. If there is any inconsistency between the content and this policy, the former shall prevail within the bounds of the relevant prompts or statements.
This policy and its related documents are closely related to your use of our products and/or services. Please read and understand these documents (especially the terms we highlight) carefully before using our products and services to ensure that you Fully understand its content and agree to our practices. You are not required to accept this policy or its related documents, but you should be aware that if you choose not to accept, EasyLive Plus will not be able to provide you with complete products or services, and may not be able to respond or resolve your problems encountered in specific scenarios. You can also choose to stop using our products or services. When you choose to continue to sign this policy or use it again, based on the necessity to provide products and services, it will be deemed that you have accepted and recognized it. In addition, After we update this policy (we will promptly remind you of the update), your continued use of our products and/or services will be deemed as your agreement to accept the content of this policy (including the updated version) .
When our specific products or services cease to operate, we will notify you in advance through system notifications, announcements, text messages, emails, etc., and process your corresponding personal information in accordance with this policy or related documents. If we permanently cease operations, this policy will become invalid and we will process all your personal information in accordance with applicable legal requirements.
Before further reading and understanding this policy, please note that:
1) This policy does not apply to services provided by other companies or individuals (hereinafter referred to as "third-party services"). For the convenience of users or based on advertising, drainage, etc., our products and/or services may contain third-party services or their links; however, in view of the fact that third parties will independently EasyLive Plus cannot control the collection and processing of your personal information. Therefore, unless otherwise stipulated by law, EasyLive Plus is not responsible for third-party services. You need to read and refer to the privacy policies of these third parties and make independent judgments on whether to use them. Serve.
2) Your understanding and cooperation are very important for us to protect the personal information and privacy of you and your related parties. Your ID card, password, verification code and other information are kept by you. Please carefully evaluate the physical environment and electronic environment when storing, inputting, and using this information to prevent information leakage. In addition, our products and/or services may support you to collect or use content containing personal information of others (for example, you can use an EasyLive Plus device with recording function to check the activities of people within a specified range); in order to protect the personal information subject Legitimate rights and interests, Please carefully ensure that you have legally obtained the authorization and consent of the relevant subject before submitting to us or collecting personal information of others through our products and/or services. In particular, if the aforementioned information involves children's personal information, you need to obtain the consent of the corresponding child's guardian in advance.
The main points of this policy are as follows:
1. In order to facilitate your understanding of the types and uses of information we need to collect when you use our services, we will explain to you one by one in conjunction with specific services and/or client software.
2, In order to provide you with services and maintain business system security, we will collect your personal information in accordance with the principles of legality, justification and necessity. At the same time, we will try our best to ensure the safety and order of the use, processing and storage of your personal information through organizational construction, system specifications, and technical measures.
3, If we need to share your information with a third party in order to provide you with services, we will carefully evaluate the legality of the third party's collection of information, its data security capabilities and other factors, and adopt this policy or relevant supplementary statements to inform you of the relevant information.
4, You can exercise your personal information subject rights through the methods introduced in this policy, or contact our personal information protection officer for further instructions or explanations.
【Policy Text】
You can read the corresponding chapters according to the following index to learn more about the specific content of this policy:
Chapter 1: How we collect and use your personal information
1: Personal information we collect and use
2: Rules for the use of your personal information
3: Exceptions to prior authorization and consent when collecting and using personal information
Chapter 2: How we entrust processing, sharing, transfer, and public disclosure of your personal information
1. Entrusted processing
2, sharing
3. Transfer
4, public disclosure
5. Exceptions for prior authorization and consent when sharing, transferring, and public disclosure
Chapter 3: How We Protect and Store Your Personal Information
1. Protection and security measures of your personal information
2. Storage of your personal information
Chapter 4: Your Rights
1. Access and Correction of Personal Information
2. Delete personal information
3. Change the scope of authorization consent or withdraw authorization
4. Cancel account
5. Automatic decision-making of constraint information system
6. Obtain a copy of personal information and request responses
Chapter 5: Third Party Services
Chapter 6: How we handle personal information of minors
Chapter 7: Revision and Update of this Policy
Chapter 8: How to Contact Us
Chapter 1: How we collect and use your personal information
1. Personal information we collect and use
When using our products and/or services, you may need to actively submit to us or authorize us to collect and use personal information including the following two types:
(1) Information necessary to realize the basic business functions of providing you with our products and/or services. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;
(2) Information required to provide you with additional business functions of our products and/or services. If you refuse to provide it, you will not be able to use relevant additional business functions or achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic business functions of our products and/or services.
Reminds you to:
1) Our products and/or services are provided through different carriers, and the specific products/services chosen by different users are different; correspondingly, the basic/additional functions and the types of personal information collected and used , scope, etc. will be different, please refer to the specific product/service function;
2) Some services may require you to enable corresponding permissions on your terminal device, including location information (geographic location), camera (camera), photo album and storage, microphone (voice), address book, calendar and/or phone status, etc. You can view the specific permissions involved in each EasyLive Plus APP through the "EasyLive Plus Mobile Application Privacy Statement", and you can go through "Settings-Application Permissions" of your device or "My-Settings-System Permissions" of each APP "Settings" to turn on or off permissions at any time to manage your corresponding information authorization.
3) In order to bring you a better product and service experience, we continue to work hard to improve our technology, and we may launch new or optimized functions from time to time, and may need to collect and use new personal information information or change the purpose or method of using personal information. In this regard, we will separately explain to you the purpose, scope and use of the corresponding information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to choose your own consent, and after obtaining your express consent Collect, use. During this process, if you have any questions, comments or suggestions, you can contact us through the various contact methods listed in this policy, and we will answer you as soon as possible.
We will collect and use your personal information to achieve the following functions and purposes of this policy:
(1) Registration, account login and verification:
By registering an EasyLive Plus account, you can obtain more comprehensive services and better experience in each EasyLive Plus software. In order to register an EasyLive Plus account, you need to provide mobile phone number, password and verification code; these information are to meet the requirements of the network real-name system in relevant laws and regulations , if you refuse to provide it, your registration will not be successful. In addition:
1. You can choose to fill in supplementary information such as nickname, email, region, identity card according to your own needs in order to use our other personalities Unless otherwise specified, refusing to submit these supplementary information will not affect your use of the basic functions of the EasyLive Plus account.
2. For services that require an EasyLive Plus account, we may verify your user identity based on the above information you provide to ensure that we are providing services for you.
(2) EasyLive Plus cloud service:
On the premise of logging in with an EasyLive Plus account, you can bind your EasyLive Plus smart hardware products to EasyLive Plus software such as EasyLive Plus APP and perform remote control or management (that is, "EasyLive Plus cloud service"). We will collect and use corresponding personal information according to the specific functions you choose to use:
1. When you bind your EasyLive Plus device to use EasyLive Plus cloud service, we will collect the product serial number and product verification code you bound. This type of information is unique basic product information, and is the basic information that must be collected to bind the product and further provide you with EasyLive Plus cloud services.
2. When you use the surveillance video preview function, we will collect a screenshot of your current video screen so that you can identify the surveillance location; the screenshot will be deleted immediately the next day. You can refuse our collection through video encryption. It should be noted that unless you additionally use value-added services based on video analysis and authorize EasyLive Plus accordingly, we will not view your video content and/or screenshots of the above videos.
3. When you use functions such as remote intercom, we will collect the audio content you submit accordingly in order to realize this function for you. You can turn off the microphone permission through the system settings to refuse our collection, but this will prevent you from using this function.
4. When you use the analysis or comparison function based on user benchmark information (including face/human figure recognition, license plate/vehicle recognition, voice recognition, text recognition, fingerprint unlocking), you need to pre-enter Face pictures, fingerprints, voice and other benchmark information so that we can extract and process your benchmark information feature values and implement related services on hardware; if you refuse to provide , you will not be able to use related functions.
5. When you enable the message reminder function, we will collect video screenshots taken by your camera, and push the screenshots to you as the content of the reminder message. You can turn off this feature through your account settings.
6. When you use EasyLive Plus equipment or video and video sharing related functions, you may need to submit information such as contact information of relevant persons ; If you refuse to provide, you will not be able to use related functions. It should be reminded that sharing or similar functions will make your corresponding personal information public within the scope you specify, and you must carefully decide whether to use it and be responsible for the relevant consequences.
7. When you use EasyLive Plus cloud-based value-added services, we will collect your personal information that is directly related to the purpose of the service. The specific service purpose and information content will be prompted to you in the form of service descriptions or usage rules. This type of information is the information we must collect to provide you with various value-added services. If you refuse to provide it, you may not be able to use the relevant services normally.
8. When you use the sharing function, in order to ensure that you can share third-party software normally, we need to collect your installed application list information and detect whether the third-party software you are about to share exists, so as to ensure your sharing The function works normally.
(4) Customer service:
We call , online system and other ways to provide you with product and service consultation, use support, after-sales service and other customer services. In order to facilitate contact with you, help you solve problems as soon as possible or record the solutions and results of related problems, we may collect and save your communication/call records and related content (including account information, order information, payment information, bound product information, other information you provide to prove the relevant facts, or the contact information you left), if you consult, complain or provide suggestions for a specific order, we will use your account information and order information.
(5) Feedback:
You can post information publicly through the feedback function we provide.
We will record the contact information, feedback questions or suggestions you submitted when using the above functions, so as to improve our products or services and enhance your experience.
(6) Security assurance and operation and maintenance services:
In order to meet the "Network Security Law" and other laws and regulations and the basic requirements for providing services, and to ensure the security of your account and system operation, we will collect relevant information generated during your use of our products and/or services, Include:
1. When you use EasyLive Plus software and related services, we will receive and record information about the device you use to install and use EasyLive Plus software and its location based on the specific permissions you have granted during software installation and use, Including your mobile phone or computer hardware model, operating system version number, browser type, International Mobile Equipment Identity (IMEI), network device hardware address (MAC), IP address, software version number, network access method and type, operation log information. Please understand that this information is the basic information we must collect to provide services and ensure the normal operation of products.
2. When you use EasyLive Plus cloud service to manage your bound smart electronic hardware devices, we will automatically receive and record the information of related devices, including type, model, firmware number, MAC address, system version number and system settings. We rely on this information to provide you with services and ensure the safe operation of the device; for example, when the system is set to allow automatic device upgrades (this setting is enabled by default on some devices), we will automatically install and run the upgrade package for you when there is an upgrade package to ensure Your device is always compatible with the EasyLive Plus software you use.
3. In order to help us better understand the operation of the EasyLive Plus service, so as to ensure the safety of operation and service provision, we may record network logs or device log information, as well as the frequency and crash of using software, devices and related services Data, error or abnormal service data, system operating status of abnormal equipment, overall installation and usage, performance data and other information.
Please note that individual device information, log information, etc. are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify a specific natural person, or use it in combination with personal information, during the combined use, such non-personal information will likely It is regarded as personal information, and we will anonymize and de-identify such personal information unless we obtain your authorization or otherwise stipulated by laws and regulations.
2. Rules for the use of your personal information
1. We will use your personal information according to the following rules:
(1) We will use it in accordance with the provisions of this policy and to realize corresponding product and/or service functions.
(2) We may integrate and use your personal information and/or other information related to your service or product usage behavior that we have obtained legally (hereinafter referred to as "other information") , to prevent, detect, and investigate fraud, infringement, endangering safety, illegality, or violation of agreements with us or our affiliates.
(3) When you access third-party services through our products and/or services, we will share your authorization with third-party service providers according to your authorization Personal information.
(4) Other purposes with your permission.
2. Please note that all personal information you provide or authorize us to collect when using our products and/or services will be used when you use our products and/or services During the continuous storage and use. After you reject our collection through account settings or system settings, we will stop collecting accordingly (and may therefore no longer be able to provide you with corresponding services); but unless you delete your personal information in accordance with the law, your Refusing to collect will not affect our processing and storage of personal information based on your previous authorization.
3. We will collect statistics on the use of our products and/or services, and may share these statistical information with the public or third parties to show the overall usage trends of our products and/or services and / Or form relevant market satisfaction research reports, service improvement plans and other research results. However, these statistics will not contain any personally identifiable information about you.
4. When we display your personal information, we will desensitize your information by means of content replacement and anonymization to protect your information security.
5. When we want to use your personal information for other purposes not specified in this policy, or use the information collected based on specific purposes for other purposes, we will ask you to check The selected form seeks your consent in advance.
6. We hereby remind you that if the information cannot identify your personal identity alone or in combination with other information, it does not belong to your personal information in the legal sense; when you When the information can be used alone or in combination with other information to identify you personally, or when we use data that cannot be associated with any specific personal information in combination with other your personal information, during the combined use, these information will serve as your personal identity. Information is processed and protected in accordance with this Privacy Policy.
3. Exceptions for prior authorization and consent when collecting and using personal information
You are fully aware that according to the "Information Security Technology Personal Information Security Specification" and its legal basis, the collection and use of your personal information in the following situations does not require your authorization and consent:
1. Related to EasyLive Plus fulfilling the obligations stipulated by laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and judgment execution;
5. In order to protect your personal or other personal life, property and other major legal rights, but it is difficult to obtain the consent of the person;
6. The personal information involved is disclosed to the public by yourself;
7. Necessary for you to sign and perform contracts or other written documents with us;
8. Your personal information is collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;< /b>
9. Necessary for maintaining the safe and stable operation of our products and/or services, such as discovering and handling product and/or service failures;
10. Other circumstances stipulated by laws and regulations.
Chapter 2: How we entrust processing, sharing, transfer, and public disclosure of your personal information
1. Entrusted processing
Entrusted processing means that EasyLive Plus, as the controller of personal information, entrusts us with representatives of other companies and institutions (including our affiliated companies) with professional analysis technology or capabilities within the scope of legal authorization. The process of processing user information. We usually entrust processing for businesses such as SMS and email sending, intelligent comparative analysis, etc. We hope to improve information processing efficiency and reduce information processing costs. We will require the entrusted company to abide by strict confidentiality obligations and take effective confidentiality measures through written agreements, on-site audits, etc., and prohibit them from using such information for purposes that are not authorized by you; Delete your personal information.
2. Sharing
Sharing refers to the process in which EasyLive Plus provides personal information to other personal information controllers, and both parties have independent control over personal information. We promise to only share your personal information with third parties for legal, legitimate, necessary, specific, and clear purposes, and will only share personal information necessary to achieve the relevant purpose. At the same time, we will also do a good job in third-party management through strict access, confidentiality agreements, audits and supervision, and require them to process relevant information with confidentiality and security measures no lower than those required by this policy.
1. We will not share your personal information externally, except in the following cases:
1) EasyLive Plus has obtained the explicit authorization or consent of you or your guardian;
2) Judicial or administrative agencies and other competent authorities require us to disclose based on legal procedures;
3) To the extent required or permitted by laws and regulations, to deal with disputes or controversies between you and others, or to protect you or EasyLive Plus and its affiliates, EasyLive Plus users and social public interests from damage ;
4) share with our affiliates without violating this Policy;
5) According to the agreement between you and EasyLive Plus, the relevant service agreement, rules of use, etc., and to share with our partners for the purpose of serving you;
6) Other situations required or permitted by applicable laws and regulations such as the Cyber Security Law.
2. Sharing with affiliated companies: Based on the consideration of unified account system and consistent brand experience, the personal information we collect may be shared with our affiliated companies or actually processed by them. We promise that we will only share necessary personal information, and this sharing is bound by the purpose of this policy; at the same time, we will ensure security through legal documents between affiliated companies, internal systems, and employee authority isolation.
3. Partner sharing: In order to provide you with more perfect and high-quality products or services, we may share your personal information with third parties who support our products or service functions Partner. These third parties assist us or provide services to you in their own name; the purpose of our sharing your personal information with them is to realize the product or service you have chosen; the personal information we share with them is limited to the Required content for corresponding support.
At present, the above-mentioned third-party partners include the following types:
1) Suppliers that provide operational support for EasyLive Plus' own products or services, including warehousing and logistics providers, outsourced customer service, installers, authorized repairers, etc. We need to share your order information or product information with these suppliers in order to provide you with logistics distribution, customer support and other related services;
2) Partners who provide a certain service with us, including on-duty service providers, key escrow service providers, third parties that jointly carry out marketing or promotional activities with us, etc. We will share with you the information necessary to complete the service based on the specific service you choose.
3) Third-party merchants who provide their own products or services through our user operation system, including third-party SDK operators, third-party developers who support EasyLive Plus account authorization login, entrust us to carry out information promotion and Advertising partners, etc. We may share your necessary account information, usage information, etc. with them so that they can provide you with relevant products or services.
4. The shared party may have its own independent privacy policy or related statement. We recommend that you make relevant authorization before Review carefully and make the choice you deem appropriate.
3. Transfer
Transfer refers to the process of transferring the control of personal information from EasyLive Plus to another personal information controller. We will not transfer your personal information to any company, organization or individual, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. According to laws and regulations or mandatory administrative or judicial requirements;
3. When it comes to mergers, acquisitions or bankruptcy liquidation, if the transfer of personal information is involved, we will require new companies and organizations that hold your personal information to continue to be bound by this policy, and in case of changes Re-obtain your authorization and consent for the purpose of using personal information.
4. public disclosure
We will only publicly disclose your personal information under the following circumstances:
1. After obtaining your explicit consent;
2. Disclosure based on law: In the case of laws, legal procedures, lawsuits or mandatory requirements of government authorities, or to protect the personal and property safety of EasyLive Plus users or the public from infringement, we may disclose Publicly disclose personal information related to your illegal or breach of contract.
5. Exceptions for prior authorization and consent when sharing, transferring, and publicly disclosing personal information
Please understand that according to applicable laws, regulations and national standards such as "Network Security Law" and "Information Security Technology Personal Information Security Specifications", under the following circumstances, we Sharing, transferring and publicly disclosing your personal information does not require your authorization and consent:
1. Related to EasyLive Plus fulfilling the obligations stipulated by laws and regulations;
2. Directly related to national security and national defense security;
3. Directly related to public safety, public health, and major public interests;
4. Directly related to criminal investigation, prosecution, trial and judgment execution;
6. Personal information that you disclose to the public;
7. Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.
In addition, according to the aforementioned regulations, if the de-identified personal information is provided to the outside world and the data recipient cannot recover and re-identify the subject of personal information, no further notice will be required or with your consent.
Chapter 3: How We Protect and Store Your Personal Information
1. Protection and security measures of your personal information
1. We will make every reasonable effort to protect your personal information we have obtained, and the personal information will be protected by a dedicated data security department.
In order to prevent users' personal information from being illegally accessed, copied, modified, transmitted, lost, destroyed, processed or used in accidental or unauthorized circumstances, we have taken and will continue to take the following measures to protect your personal information Personal Information:
1) The user's personal information is encrypted and stored by adopting encryption technology, and isolated by isolation technology.
2) Establish a strict data use and access system, adopt strict data access control and multiple identity authentication technology to protect personal information, and prevent data from being used in violation of regulations. We only allow authorized personnel to access personal information and require them to fulfill corresponding confidentiality obligations.
2. Special reminder for personal biometric information:
1) Unless otherwise indicated, identification and authentication based on personal biometric information are only implemented on your local device, and we will not send the information back to the server; that is, EasyLive Plus cloud only receives verification results and does not collect your biometric information;
2) Under business functions that must collect biometric information (such as face recognition value-added services), we will try our best to ensure security by only storing summary information and AES encryption.
3. Although the above-mentioned reasonable and effective measures have been taken and the standards required by relevant laws and regulations have been complied with, we cannot guarantee your personal information due to the open nature of the network environment. Security when communicating through insecure channels. Therefore, we strongly recommend that you take active measures to ensure the security of personal information, such as: setting complex passwords, changing account passwords regularly, not disclosing personal information such as your account passwords to others, and using information sharing or sharing functions cautiously. In addition, you should understand that EasyLive Plus will only assume limited legal liability in accordance with effective judicial decisions when your information is leaked due to your personal disposal behavior (such as sharing, etc.).
4. There are always risks of information leakage in the network environment. When unexpected events, force majeure and other circumstances lead to the risk of your information leakage, we will try our best to control the situation and promptly Inform you of the cause of the incident, the security measures we have taken, and the security measures you can take the initiative to take and other related information.
5. After an unfortunate personal information security incident occurs, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, Suggestions that you can prevent and reduce risks independently, remedial measures for you, etc. At the same time, we will promptly inform you of the relevant situation of the incident by email, letter, phone call, push notification, etc. When it is difficult to inform the personal information subject one by one, we will issue an announcement in a reasonable and effective manner. If the relevant incident involves children's personal information, we will notify the children and their guardians in accordance with the law. At the same time, we will report to the corresponding competent authority in accordance with the requirements of laws and regulations.
2. Storage of your personal information
1. We will store the personal information of users collected in China in China in accordance with laws and regulations. EasyLive Plus will not transfer your personal information overseas, unless it is required by law or has obtained your express consent.
Chapter 4: Your Rights
In accordance with relevant Chinese laws, regulations, and standards, as well as common practices in other countries and regions,We guarantee you to exercise your rights as a personal information subject in accordance with the law. Each EasyLive Plus software provides an online channel for exercising rights (the specific support scope may vary).
Taking the "EasyLive Plus" APP most frequently used by EasyLive Plus users as an example, you can conveniently exercise the following rights of personal information subjects:
1. Access or Correct Personal Information
You have the right to access your personal information, subject to exceptions provided by laws and regulations. If you would like to exercise your right to access your data, you can do so yourself by:
1. Your account information: Under the EasyLive Plus APP client, you can enter the personal information and account security page through "My" on the main interface, and register information such as nickname, mobile phone number, password, email address, etc. You can also check your login terminal for inquiries and updates. Other EasyLive Plus software can be set accordingly on the "My" page.
2. Your EasyLive Plus cloud service usage. Under the EasyLive PlusAPP client, you can view your bound EasyLive Plus devices through "Device" on the main interface, and you can also view the device model, serial number, user guide, etc. through the "Settings" page in the upper right corner of the single device preview box Product information, as well as usage information such as the network access method of the device, value-added service usage, and sharing status.
3. Personal information that you cannot access and correct: In addition to the information listed above, we cannot provide you with access and correction services for some of your personal information. Your device information collected for user experience and transaction security, and personal information necessary to ensure the normal operation of the business functions you choose. We will use the above information within the scope of your authorization, and you cannot access and correct it, but you can contact us to delete or anonymize it.
2. Delete personal information
You can directly clear or delete information on our product and/or service pages, including order information, and the specific operation path is consistent with the above access or correction path;
In the following situations, you can request us to delete other personal information:
(1) If our handling of personal information violates laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our processing of personal information violates the agreement with you;
(4) If you have canceled your EasyLive Plus account;
(5) If we terminate the service and operation.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us and request them to delete them in a timely manner, unless laws and regulations provide otherwise, or these entities obtain your independent authorization .
When you delete information from our service, we may not delete the corresponding information in the backup system immediately, but will delete the information when the backup is updated.
3. Change the scope of authorization consent or withdraw authorization
You can change the scope of your authorization to continue collecting personal information or withdraw your authorization by deleting information, closing a certain service or function, configuring privacy settings on the EasyLive Plus website or software, and managing application rights . You can also log off the account of the way, the withdrawal of all authorization for us to continue to collect all of your personal information.
Please understand that each business function requires some basic personal information to be completed. After you withdraw your consent or authorization, we cannot continue to provide you with the corresponding services and will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect the previous processing of personal information based on your authorization.
4. cancel account
You can cancel the previously registered account at any time, you can contact our customer service, or operate by yourself in the following ways:
The specific path of the EasyLive PlusAPP client is: Homepage--"My"--"Account Management"--"Cancel Account".
Please note that account cancellation is an irreversible operation. After canceling the account, we will stop providing you with products or services, and all rights and interests under your account will be cleared. Personal information will be deleted and cannot be retrieved, unless otherwise stipulated by laws and regulations.
5. Automatic decision-making of constraint information system
Currently, there is no situation in the EasyLive Plus business functions that only make decisions based on non-manual automatic decision-making mechanisms such as information systems and algorithms. If we deem it necessary to use the aforementioned technical means during operation, we will Inform you in time; if you think these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide a method of appeal without infringing on EasyLive Plus business secrets or other user rights and social public interests .
6. Obtaining a copy of personal information and requesting responses
If you cannot manage your personal information through the above methods, or you need to obtain a copy of the corresponding personal information, or you have other claims for personal information rights, you can use the policy listed Contact us in other ways specified. In order to ensure safety, we may need you to provide a written request or prove your identity by other means, and we will respond to your request within 15 days after receiving your feedback and verifying your identity.
For your reasonable request, we do not charge fees in principle, but for repeated requests that exceed reasonable limits, we will charge a certain cost depending on the situation. For those that are unnecessarily repetitive, require excessive technical means (for example, requiring the development of new systems or fundamental changes in existing practices), pose a risk to the legal rights of others, or are very impractical (for example, involving information stored on backup tapes) request, we may deny it.
According to the "Network Security Law", "Information Security Technology Personal Information Security Specifications" and other applicable laws and regulations and national standards, we may not be able to respond to your request in the following situations :
1) Related to EasyLive Plus fulfilling its obligations stipulated by laws and regulations;
2) Directly related to national security and national defense security;
3) Directly related to public safety, public health, and major public interests;
4) Related to criminal investigation, prosecution, trial and judgment execution;
5) There is sufficient evidence that you have subjective malice or abuse of rights;
6) In order to protect your or other personal life, property and other major legal rights, but it is difficult to obtain your consent;
7) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
8) Involving commercial secrets;
9) Other situations stipulated by applicable laws and regulations.
Chapter 5: Third Party Services
1. Third-party services that may involve collection or sharing of personal information
Our products and/or services may be accessed or linked to websites or other services provided by third parties. Include:
1. You can use the "Share" button to share some of your information with third-party services. These functions may collect your information (including your log information), and may install COOKIES on your computer to operate the above functions normally;
2. Other situations of accessing third-party services. For example, in order to achieve the purpose stated in this policy, we may access SDK or other similar applications provided by third-party service providers (hereinafter collectively referred to as "third-party SDK"), and share some of your personal data collected by us in accordance with this policy. This information is shared with such third-party service providers in order to provide better customer service and user experience. At present, the third-party SDKs we access mainly include the following types:
(1) For data monitoring/statistics, etc.;
(2) Used for message push function, including mobile phone manufacturer Push push, specific event reminder, etc.;
(3) For payment-related services, including order payment, transaction verification, income settlement, payment information summary statistics, etc.;
(4) Used to obtain device location permissions, collect device information and log information, etc. with your consent;
(5) For third-party authorized services, including sharing relevant content to third-party products, etc.;
(6) Used to support product function modules, including cloud storage video query, etc.;
(7) Used to optimize product performance, including improving hardware distribution network capabilities, reducing server costs, etc.;
(8) Used for account security and product reinforcement related services, including network monitoring, domain name resolution (HTTPDNS), anti-hijacking, anti-spam and anti-cheating, encryption and decryption services, etc.
2. Third-party service personal information collection and sharing
1. We will only share your information with relevant third-party service providers for legitimate, necessary, and specific purposes, and will use our best commercial efforts to require them to perform relevant confidentiality obligations and take corresponding security measures. measure.
2. You should be reminded that unless otherwise stated, third-party services are independently operated by the relevant third parties; if you use their services or provide information to them, you must Be bound by the terms of service and/or privacy protection statements of such third parties (not this policy).
3. Publicity of the third-party SDK in the EasyLive Plus mobile application
For each EasyLive Plus mobile application, we will use the "EasyLive Plus Mobile Application Privacy Statement" to list and explain the name of the third-party SDK we access and its privacy agreement link or permission to open instructions for your convenience A clearer understanding of the use and protection of your personal information.
Chapter 6: How we handle personal information of minors
EasyLive Plus attaches great importance to the protection of minors' personal information. We do not take age identification as a prerequisite when providing products or services to users, but the nature of our products and/or services requires that you should be an adult with full capacity for civil conduct. If you are a child or other minor under the age of 18, we ask you to ask your parents or other guardians to read this Privacy Policy carefully, and after obtaining the consent of your parents or other guardians, and use our services or provide information to us under its supervision. If you collect or submit personal information of minors to us through our products and/or services for the purpose of interacting with children, please ensure that you have obtained the authorization and consent of their legal guardians in advance.
In the case of collecting personal information of minors with the consent of parents or legal guardians, we will only use or disclose them when permitted by law, with the explicit consent of parents or legal guardians, or as necessary to protect minors disclose this information.
If parents or legal guardians have reasons to believe that minors have submitted personal information to us without prior consent, or have questions about our protection of minors' personal information, please Contact us through the methods listed at the beginning of this policy.
Chapter 7: Revisions to this Policy
We may make changes to this policy from time to time. Without your explicit consent, we will not reduce your rights under this policy, nor will we actively adjust your personal information-related settings. We will post any changes to this policy on this page.
For major changes, we will notify you in the form of push notifications, pop-up windows, emails, etc.
Material changes referred to in this policy include but are not limited to:
1) Significant changes to our service model. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;
2) We have undergone major changes in ownership structure, organizational structure, etc. Such as business adjustments, bankruptcy mergers, etc. caused by owner changes;
3) Changes in the main objects of personal information sharing, transfer or public disclosure;
4) Your right to participate in the processing of personal information and its forms have undergone major changes;
5) When there are changes in our responsible department, contact information and complaint channels responsible for handling personal information security;
6) When the personal information security impact assessment report indicates that there is a high risk.